General Frequently Asked Questions

Creating a new Paysera account is free of charge. During user identification, enter your email address and password of choice in the Paysera window that will open, then confirm the registration link sent by e-mail to create the account.
Register on CrowdingLab platform, then click on the ‘Confirm User’ link available in the top menu bar, and you will be directed to Paysera page where you will be able to connect to the existing account or create a new one. After logging in, perform the requested identification actions: confirm your phone number and personal ID number.
Linking the CrowdingLab user account with Paysera account allows simplifying confirmation of the investor’s identity. Moreover, this helps to ensure higher security of funds: neither CrowdingLab platform operator nor Paysera has direct access to your funds.
This is a legal requirement for your identification as a user. We shall be obliged not to use these data for any other purposes.
Paysera will verify the documents necessary for identification within 1 business day, thus, this is how long it can take to approve your account.
In this case, please contact the Paysera customer service. Paysera specialists will help you with identification.
Once the CrowdingLab and Paysera accounts will be linked. All you will need is the availability of a minimum required investment amount of 50 Euro, on your Paysera account.
If you have not received the confirmation email after registration, please check your spam folder first. In most cases, you will find the email there. If you still have not received the letter, please send us an email to info@crowdinglab.com.
If you did not receive a reset let, e-mail us to info@crowdinglab.com and we will send it to you.

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